Privacy Policy

Purpose Of This Notice

Houston Life Insurance Pro understands your concern about privacy. This notice explains how the customer information we obtain from you or from our partners is used and protected.

We also wish to notify you that your personal information is not disclosed to any third party that is not affiliated with us for any purpose that is not specifically authorized by law, unless we obtain your affirmative consent.

Whether you're doing business with us through an agent, broker, or our Web site, we want you to know that Houston Life Insurance Pro respects your privacy and protects your information.

  • We do not sell your customer information.

  • We never share, loan, or disclose customer information to persons, companies, or organizations outside of Houston Life Insurance Pro who may use that information to contact you about their own products or services.

  • Those who do business with us are expected to keep customer information confidential and to use it only to provide the services we've asked them to provide.

  • Houston Life Insurance Pro informs those who may have access to your information about the need to safeguard it, and we have developed physical, electronic, and procedural safeguards to safeguard private information.

Privacy Policy Statement

Houston Life Insurance Pro collects, uses, discloses, and protects information about you as part of our normal operations. Please read the following Privacy Statement for more information on our policies.

You can send confidential correspondence through the postal service if you are uncomfortable with any of the terms or policies described in this Statement.

What information do we collect?

Personal, Financial and Product Information

We collect personally identifiable information in order to identify and register you as an Houston Life Insurance Pro customer. Furthermore, Houston Life Insurance Pro collects personal, financial, and product information so as to provide you with services tailored to your particular needs. By learning about Houston Life Insurance Pro, we can deliver more relevant protection and product offerings and thus provide better insurance products.

Depending upon the function or process you select (for example, quote, proposal, email, purchase), we may ask for information such as your name, e-mail address, and phone number:

  • Name

  • Address

  • Birthdate

  • Phone number

  • E-mail address

  • Policy(ies) Type(s) & Number(s)

  • Social Security Number

  • Driver's License Number, accident/violation history, information about vehicle operators, lien/lease holders, vehicle information, etc.

Who Should Use Our Web Site?

Our Web site is for insurance and financial products and services and is not intended for children. We offer insurance and financial products and services and thus do not market any products or services to children or knowingly collect any information from children. If we become aware that information is or has been submitted by or collected from a child, we will destroy this information.

What kind of customer information do we have, and where did we get it?

Most of the information we collect about our customers comes from them directly. For example, we may collect your name, address, and Social Security number when you submit an application for insurance or other products and services we offer. We also keep information about your transactions with our affiliates, others, or us - for example, the types of products and services you purchase from us, premiums, policy account balances and payment history. Furthermore, we obtain information from outside sources, such as credit bureaus, consumer reporting agencies, and health care providers, including the Medical Information Bureau (MIB). This information includes loss information reports, motor vehicle reports, and credit reports.

Who collects this information?

In order to better serve your particular needs, the information noted above is collected by Houston Life Insurance Pro its agents, and other companies working on behalf of Houston Life Insurance Pro. You should also know that we may also collect information from outside sources, depending on the nature of your transaction, such as loss information reports, motor vehicle reports, and credit reports. For property insurance, we may send someone to inspect your property and verify information about the value and condition of your property.

How is this information used?

Our on-line forms and e-mails collect information that allows us to respond to you and fulfill your request. We may also use that information to inform you about our products and services. Alternatively, you can simply reply to any e-mail from a company employee informing us of your desire not to receive these communications by writing us, e-mailing us or simply replying to the e-mail.

Who has access to this information?

In order to better serve your particular needs, Houston Life Insurance Pro its employees, and certain companies working on Houston Life Insurance Pro behalf have access to information. If we believe in good faith that disclosing this information is necessary to comply with legal processes or to protect Houston Life Insurance Pro, its users, or the public, we may do so without your consent. As part of servicing an insurance policy we have issued (e.g., answering inquiries from lien holders or additional insured's listed on the policy) or to deal with any claims submitted by you, we may disclose limited information about you to third parties without your permission.

In addition, we may, as permitted by law, provide information about you without your permission to certain persons or organizations, such as: your agent or broker; insurance support organizations; other insurance companies in order to perform their function in regard to an insurance transaction involving you (i.e. a claim); independent claim adjusters; businesses that conduct actuarial or research studies; regulatory and law enforcement authorities; or our affiliated companies, if any.

What are your options regarding collection, use, and distribution of your information?

Any information you submit to us via written applications, our Web site's on-line forms or e-mail is done so on a voluntary basis. If you access our site in this way, information about you will be collected, used, and distributed according to the terms and policies outlined in this Privacy Statement. If you object to any of the policies outlined in this Privacy Statement, please contact us.

Upon request, you may inspect the information we have about you in our records or files personally or request that we send you a copy by mail. If you believe that the information we have about you in our records or files is incomplete or inaccurate, you may request that we make the necessary changes or, to the extent that it is feasible, that we delete this information from our files.

Links and Co-Branded Sites

Links to other sites are provided on this site for your convenience. If you use the services provided by those sites, those sites may ask you for information about yourself (some of which may, on an individual or aggregated basis, be shared with Houston Life Insurance Pro. While Houston Life Insurance Pro name and logo may appear on those sites, we are not responsible for their privacy policies. We encourage you to read the privacy policies of every website you visit.